Privacy Policy
Vintage Top Shelf
Last updated: May 2026
1. Introduction
Vintage Top Shelf (Louis Ravensfield trading as Vintage Top Shelf) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.vintagetopshelf.co.uk or make a purchase.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Data Controller: Louis Ravensfield trading as Vintage Top Shelf
Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP, United Kingdom
Email: info@vintagetopshelf.co.uk
Phone: 07941692495
3. Information We Collect
Personal identification information
- Full name
- Billing address
- Shipping address
- Email address
- Phone number (if provided)
Transaction information
- Order details and purchase history
- Payment confirmation records from our payment processor
- Correspondence relating to orders
Age-assurance information
Where we collect age-assurance declarations or evidence, this is treated as sensitive information and is processed only for the purpose of verifying eligibility to purchase adult goods.
Technical information
- IP address
- Browser type and version
- Device information
- Website usage data (via cookies – see our Cookie Policy)
Fraud-prevention and security information
Order validation and fraud-screening data, including payment authentication results and address verification information, collected for the purposes of fraud prevention and transaction security.
4. How We Use Your Information
We process your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis | Retention Period |
| Process and fulfil orders | Performance of contract | 7 years (tax/accounting records) |
| Provide customer support and handle complaints | Performance of contract / Legitimate interests | 3 years from last contact |
| Communicate order updates and dispatch notifications | Performance of contract | Duration of order + 1 year |
| Age-assurance verification | Legal obligation / Legitimate interests | Duration of order + 2 years |
| Fraud prevention and payment security | Legitimate interests / Legal obligation | 5 years |
| Comply with tax and legal obligations | Legal obligation | 7 years |
| Improve our website and services (analytics) | Legitimate interests (or consent for cookies) | 26 months |
| Marketing communications (if opted in) | Consent | Until consent withdrawn |
5. Payment Information
Payments are processed through our payment provider’s PCI DSS-compliant hosted payment environment. Vintage Top Shelf does not store, process, or transmit cardholder data on its own servers. We receive only a payment confirmation token and transaction reference from the payment processor.
6. Sharing Your Information
We may share your personal data with the following categories of third-party processors and recipients:
- Payment processors – to process card payments securely
- Postal and courier services – to fulfil and track deliveries
- Website hosting and platform providers – to operate the website
- Analytics providers – to understand website usage (subject to cookie consent)
- Legal or regulatory authorities – where required by law or court order
We will never sell your personal data to third parties. We do not share personal data with third parties for their own marketing purposes.
7. Age-Assurance Data
Where age-assurance data is collected (for example, an age declaration or age verification evidence), it is:
- Processed only for the purpose of verifying eligibility to purchase adult goods
- Not used for marketing or profiling
- Retained only for as long as necessary for compliance and fraud-prevention purposes
- Handled with the same care as other sensitive personal information
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access – to obtain a copy of the personal data we hold about you
- Right to rectification – to correct inaccurate or incomplete data
- Right to erasure – to request deletion of your data (subject to legal retention obligations)
- Right to restriction – to restrict the processing of your data in certain circumstances
- Right to data portability – to receive your data in a structured, machine-readable format
- Right to object – to object to processing based on legitimate interests
- Right to withdraw consent – where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at info@vintagetopshelf.co.uk. We will respond within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Cookies
Our website uses cookies. Please refer to our Cookie Policy for full details of the cookies we use, their purpose, and how to manage your preferences.
10. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment card data is never held by Vintage Top Shelf; it is processed entirely within the payment provider’s secure environment.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised date. We encourage you to review this policy periodically.
12. Contact and Complaints
For privacy enquiries or to exercise your rights, contact:
Vintage Top Shelf
Email: info@vintagetopshelf.co.uk
Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP, United Kingdom
If you are unhappy with how we handle your personal data, you can also contact the Information Commissioner’s Office at www.ico.org.uk or by telephone on 0303 123 1113.