Shipping and Delivery Policy
Last updated: 15 April 2026
This page explains how Vintage Top Shelf processes, packs, and dispatches orders, including delivery timescales and general shipping information.
1. Order Processing
Orders are typically processed within 1–2 working days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next working day.
We aim to dispatch all orders promptly and keep customers informed where any delays occur.
2. Shipping Methods
Orders are dispatched from the United Kingdom using Royal Mail or other reputable courier services.
Shipping options may include:
- Tracked UK delivery
- International tracked delivery
Available shipping options and costs will be displayed during checkout before you complete your order.
3. Delivery Times
Estimated delivery times are as follows:
United Kingdom
- 2–5 working days
Europe
- 5–10 working days
International
- 7–21 working days
Delivery times are estimates only and may vary depending on postal services, destination, and customs processing.
4. Discreet Packaging
All orders are packed securely and shipped in plain, discreet packaging without references to product content on the exterior.
5. Customs and Import Duties
For international orders, customers are responsible for:
- Any applicable import duties or taxes
- Compliance with local customs regulations
Vintage Top Shelf cannot control or be held responsible for delays caused by customs authorities.
6. Delivery Issues
If your order has not arrived within a reasonable timeframe, please contact us and we will assist in locating the shipment where possible.
We may require confirmation of your delivery details or additional information to help resolve the issue.
7. Contact Information
If you have any questions about shipping or delivery, please contact us via the website contact form or the details provided on our Contact page.