Returns and Refunds Policy

Last updated: 15 April 2026

This page explains the Vintage Top Shelf policy on returns, refunds, and customer rights in relation to items purchased through our website.

1. Overview

Vintage Top Shelf sells pre-owned vintage magazines and related printed publications, many of which are collectible items. Due to the nature of these products, returns are subject to the conditions outlined below.

2. Right to Cancel

Under UK consumer law, customers purchasing online may have the right to cancel their order within 14 days of receiving the goods.

To exercise this right, you must notify us within the 14-day cancellation period.

3. How to Request a Return

To request a return, please contact us via the website contact form or email, providing your order details and reason for return. We will provide instructions on how to proceed.

4. Return Conditions

Returned items must:

  • Be returned in the same condition as received
  • Not show additional damage caused after delivery
  • Be securely packaged for return shipping

5. Non-Returnable Circumstances

Returns may not be accepted where:

  • The item has been significantly altered or damaged after delivery
  • The condition reflects normal vintage wear already described in the listing
  • The return request is made outside the 14-day cancellation period

6. Return Shipping

Customers are responsible for return postage costs unless:

  • The wrong item was sent
  • The item arrived damaged or faulty

7. Refunds

Once a returned item has been received and inspected, a refund will be issued to the original payment method within a reasonable timeframe.

We aim to process refunds promptly once returns are received and verified.

8. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible. We may request photographs or additional information in order to resolve the issue.

Where appropriate, we will offer a replacement (if available) or a full refund.

9. Contact Information

If you have any questions about returns or refunds, please contact us via the website contact form or the details provided on our Contact page.

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